FAQ's



 Product Care and Handling

All leather products made from natural leathers will age with time. It will need moisturizing and caring for if they’re to be kept in tip-top condition throughout the years. Even with excellent care, they will still age; there’s no avoiding this. To keep your leather bag in the best condition, we recommend that you use a leather care product to keep the leather supple. Mink Oil or Neatsfoot Oil are great natural leather care products. 

For stain removal, use a damp cloth and rub it against the spotted area, leaving it under the sun for a short time or use a hot blower to dry it out. 

For storage, we recommend that you store your leather bag in a dry place. Please keep out of extreme hot temperatures, especially extreme heat.

 

Media & Partnership

I am writing an article for print/online and would like to have a high resolution image of a product or lookbook image. Who should I contact?
Thank you for your interest in VENQUE. We love to share our brand story and products with the media. For all media requests and features please email us at: info@venque.com and we will be in touch shortly. 

I would like to sell VENQUE products. Who should I contact?
The VENQUE team is always interested in partnership opportunities with other retailers. Let's talk. Please provide us with the name, location and little bit more about your store. If you are an online business, please specify the URL of your website. You can contact us using on our contact page or email us at: info@venque.com

We are a distribution business and would like to distribute VENQUE products. Who should we contact?
We are happy to talk to distributors. Please leave your information and we will be in touch shortly: info@venque.com

 

 

Shipping

Does VENQUE ship internationally?
Yes, we offer worldwide shipping to CANADA, USA, UK, AUSTRALIA, and EUROPE. All shipments will be sent from our head office in Canada. If you are a Canadian customer and your shipping address is in Canada, please place the order on our Canadian site: www.venque.ca.

When will my order ship?
We will process and ship out your order within two (2) business days. Your order will be shipped using Standard Postal Service. Once shipped, orders are generally received within eight (8) business days.

How much does shipping cost?
We charge a flat rate of $10.95 USD/CAD for all backpacks and briefcases. We charge a flat rate of $6.95 USD/CAD for all iPad sleeves.

Does VENQUE ship to P.O. boxes?
Sorry, we do not ship to P.O. Boxes. For all orders, please provide us with an actual street address.

Can I track my order?
A tracking number will be provided once we ship out your order. This will be provided to you by email.

Do I have to pay tax or import fees?
We ship out all orders from Canada. All Canadian purchases will be subject to GST. U.S. orders will not be charged any state taxes but the customer will be responsible for any import tax or fees associated with your order. For any other information related to shipping, please email us directly at: info@venque.com.

 

Warranty

What is your warranty policy?
VENQUE proudly offers a five-year (5) warranty on all our products to be free of defects in material and workmanship from the date of purchase. We will replace any products found to be defective within the range of common and everyday use. Our warranty policy does not apply to damage caused by accidents. This policy is also limited to the refund or replacement of the defective product. The 5 year warranty applies to products that have been purchased from VENQUE's official website and any authorized retailers. All warranty claims must be accompanied by the original purchase receipt. Warranty is automatically voided if any modification, change or alteration has been made to the product. When you file a warranty claim directly through VENQUE.com, please submit high quality photos and a clear description of the defect. You can reach us by emailing: care@venque.com

 

Returns & Exchanges

What is your return and/or exchange policy?
Returns and exchanges can only be honored on products that have been purchased from our website. VENQUE products that were purchased online can be refunded within sixty (60) days of the shipping date for a full refund in the amount of the purchase. It is our company policy that the customer must pay for all shipping expenses on the return/exchange of VENQUE products. Exceptions may be made if the reason for the return is a mistake on our behalf. All merchandise must be returned unused, unwashed and be accompanied by the original tags. All returned items must include the original sales receipt.